---
title: "How Goldealers' Free Insured Postage Works"
source: "https://goldealers.co.uk/knowledge/postal/goldealers-free-insured-postage"
date: "2025-12-02"
---

# How Goldealers' Free Insured Postage Works

Goldealers offers a free insured postage service to make selling by mail easy. In this page, we detail how this service works from start to finish, so customers know what to expect when utilizing our free post option.

> **Quick Summary:** Goldealers will send you a free Gold Pack upon request, which includes a secure, pre-addressed Special Delivery envelope. You pack your gold items following the instructions, then drop the insured envelope at the Post Office (postage is already paid by Goldealers). The package is tracked and insured, so it reaches Goldealers safely. Once we receive it (usually next day), we test and evaluate your gold, then contact you with an offer. If you accept, we pay you promptly; if not, we return your items at no cost. It's a convenient and safe way to sell your gold.

## What We Provide

Everything you need to send your gold securely and at no cost.

### Free Gold Pack Contents

**What's Included:**

**Packaging Materials:**
- Security-sealed tamper-evident bag
- Bubble-lined padded envelope
- Additional bubble wrap sheet
- Instruction card with step-by-step guide
- Seller information form
- Return address pre-printed

**Prepaid Postage:**
- Royal Mail Special Delivery label
- Already attached to envelope
- Tracking barcode activated
- Insurance included (typically up to £5,000)
- No payment needed at Post Office

**Documentation:**
- Detailed packing instructions
- Terms and conditions
- Goldealers contact information
- Frequently asked questions card
- Tracking instructions

**Security Features:**
- Tamper-evident seals
- Security bag that shows if opened
- Discrete external appearance
- Professional-grade materials
- Proven secure design

> The pack contains everything you need. You don't have to buy anything or arrange anything - just pack your gold and post it.

### Insurance Coverage

**What's Protected:**

**Standard Pack Insurance:**
- Typically covers up to £5,000 value
- Full coverage during transit
- Royal Mail Special Delivery insurance
- Loss or damage protection
- No excess or deductible

**For Higher Values:**
- Items over £5,000: contact us first
- We can arrange multiple packs
- Or higher insurance levels
- Custom arrangements available
- Ensures full coverage

**What Insurance Covers:**
- Complete loss of parcel
- Theft during transit
- Damage to contents
- Non-delivery
- Delays causing loss

**Claims Process:**
- Goldealers assists with claims if needed
- Royal Mail investigation
- Evidence of value (your quote from us)
- Compensation paid if lost
- Rare but covered

[More about postal safety and insurance](/knowledge/postal/is-it-safe-send-gold-by-mail)

## How to Request a Pack

Simple process to get your free pack.

### Online Request

**Via Website:**

**Step-by-Step:**
1. Visit Goldealers website
2. Navigate to "Sell Your Gold" or "Request Pack" section
3. Fill in online form with:
   - Your name
   - Delivery address
   - Contact email
   - Phone number (optional)
   - Approximate quantity of gold
4. Submit form
5. Receive confirmation email
6. Pack dispatched by first class post

**Processing Time:**
- Request processed within 24 hours (working days)
- Pack sent by first class post
- Typically arrives within 2-3 working days
- Confirmation email when dispatched
- Tracking if applicable

### Phone Request

**Call Us Directly:**

**What to Say:**
- "I'd like to request a Gold Pack please"
- Provide delivery address
- Mention approximate amount of gold (helps us gauge pack size)
- Any special requirements
- Ask any questions

**Benefits:**
- Immediate personal service
- Clarify any doubts immediately
- Can ask about process
- Sometimes faster if urgent
- Speak to expert

**Contact Details:**
- Phone number on Goldealers website
- Open during business hours
- Friendly, helpful staff
- No pressure or obligation

### Email Request

**Written Request:**

**What to Include:**
- Subject: "Gold Pack Request"
- Your full name
- Complete postal address including postcode
- Contact phone number
- Email address for confirmation
- Brief note on what you're selling (optional)

**Response Time:**
- Usually within a few hours
- Confirmation email sent
- Pack dispatched next working day
- Arrival estimate provided

> Requesting a pack carries absolutely no obligation. If you change your mind or get a better offer elsewhere, simply don't use the pack. It costs you nothing.

## Using the Pack: Step-by-Step

Detailed walkthrough of the entire process.

### Step 1: Receive and Inspect

**When Pack Arrives:**

**Check Contents:**
- Padded envelope with label attached
- Security bag inside
- Bubble wrap
- Instruction card
- Seller form
- All items present and undamaged

**Read Instructions:**
- Review the instruction card
- Note any special requirements
- Understand sealing process
- Check seller form fields
- Clarify any doubts (call us if needed)

**Prepare Workspace:**
- Clean, flat surface
- Good lighting
- Your gold items gathered
- Pen for form
- Scissors (if needed)

### Step 2: Complete Seller Form

**Required Information:**

**Personal Details:**
- Full legal name
- Address (where payment sent if not bank)
- Contact phone number
- Email address
- Best time to contact

**Payment Details:**
- Bank account name
- Account number
- Sort code
- Building society reference (if applicable)
- Or select alternative payment method

**Item Description (Optional but Helpful):**
- Approximate weight
- Estimated purity (if known)
- Number of items
- Brief description (e.g., "mixed gold jewellery")
- Helps us prepare for evaluation

**Additional Information:**
- Any specific questions
- Special circumstances
- Requested call-back time
- How you heard about us (optional)

> Double-check bank details carefully. Incorrect details can delay payment significantly. If unsure, include a voided cheque or bank statement copy.

### Step 3: Pack Your Gold

**Packing Process:**

**Prepare Items:**
- Remove any stones you want to keep (or we'll return them)
- Wipe off dirt or dust
- No need to clean or polish
- Separate by type if you wish (optional)

**Into Security Bag:**
- Place all gold items in security bag
- Include completed seller form
- Or place form in separate compartment if pack has one
- Remove excess air from bag
- Seal bag according to instructions
- It's tamper-evident - shows if opened

**Into Padded Envelope:**
- Place sealed security bag into padded envelope
- Add extra bubble wrap around bag
- Ensure items well-cushioned
- No rattling or sharp edges
- Items protected from envelope edges

**Seal Envelope:**
- Fold flap over
- Press adhesive strip firmly
- Additional tape if desired (provided or use own)
- Ensure fully sealed
- No gaps or openings

**Check Appearance:**
- Package feels secure
- No items detectable from outside
- Address label visible and intact
- Pre-paid Special Delivery label attached
- Discrete appearance

[Detailed packaging guide](/knowledge/postal/how-to-package-gold-silver-posting)

### Step 4: Post at Post Office

**Mailing Process:**

**At the Counter:**
- Take package to any UK Post Office
- Go to counter (don't use postbox)
- Hand to staff
- Say "Pre-paid Special Delivery please"
- No payment needed (already paid)

**Receipt:**
- Staff scans barcode
- Prints tracking receipt
- Gives you receipt
- Keep this safe
- Contains tracking number

**What NOT to Do:**
- Don't drop in postbox (needs counter processing)
- Don't use Parcel Post Box (needs signature handover)
- Don't forget to get receipt
- Don't lose tracking number

**Timing:**
- Last posting time for next-day: usually 4pm-6pm (varies by office)
- Earlier is better
- Weekend/holiday posts delayed
- Delivered next working day typically by 1pm

> Always hand the package to counter staff and obtain a tracking receipt. Never use a postbox for valuable items, even with Special Delivery.

### Step 5: Track Your Package

**Monitoring Delivery:**

**Online Tracking:**
- Visit Royal Mail website
- Enter tracking number from receipt
- View current status
- See estimated delivery
- Check delivery confirmation

**Tracking Updates:**
- Accepted at Post Office
- In transit
- At delivery office
- Out for delivery
- Delivered (with signature)

**Typical Timeline:**
- Posted: Day 1 (e.g., Monday 3pm)
- In transit: Overnight
- Delivered: Day 2 (e.g., Tuesday 11am)
- You can track in real-time

**If Delayed:**
- Allow until end of next working day
- Check tracking for updates
- Contact Goldealers if concerned
- We can check with Royal Mail
- Usually just minor delay

### Step 6: We Receive and Evaluate

**At Goldealers:**

**Receipt Process:**
- Package signed for by staff
- Tracking updated to "Delivered"
- Email notification sent to you
- Package logged in system
- Secure storage until processing

**Evaluation:**
- Usually same day as receipt
- Items unpacked carefully
- Photographed for records
- Tested for purity (XRF testing)
- Weighed accurately
- Gemstones identified and set aside

**Contact You:**
- Phone call or email (your preference)
- Usually within 2-3 hours of receipt
- Explain findings
- Provide formal offer
- Answer any questions
- No pressure to accept

> Most customers are contacted the same day their package arrives. Our goal is fast, efficient service so you're not left waiting.

### Step 7: Accept or Decline

**Your Decision:**

**If You Accept:**
- Verbally confirm or email confirmation
- We process payment immediately
- Bank transfer typically (in your account same day or next)
- Other payment methods as arranged
- Confirmation sent when paid
- Transaction complete

**If You Decline:**
- No problem - no obligation
- We return items at our expense
- Via insured Special Delivery
- Usually sent same or next day
- Tracking provided
- You receive items back safely

**What We Do with Items:**
- If accepted: items processed for refining
- Gemstones returned to you (packaged separately)
- If declined: all items returned as received
- Professional handling either way

## Cost Savings Breakdown

Understanding the value of free postage.

### What You Would Pay Elsewhere

**Self-Arranged Posting:**

**Postage Costs:**
- Royal Mail Special Delivery £9am: £8.50
- Royal Mail Special Delivery £1pm: £7.00
- Additional insurance over £500: £1-3 per £500
- **Postage Total: £7-12**

**Packaging Costs:**
- Padded envelope: £1-2
- Bubble wrap: £2-3
- Security bag: £1
- Tape: £1
- **Packaging Total: £5-7**

**Time and Effort:**
- Shopping for materials: 30-60 min
- Researching postal options: 15-30 min
- Packing items: 15-30 min
- Post office trip: 15-60 min
- **Total time: 1.5-3 hours**

**Grand Total: £12-19 + 2-3 hours**

### What Goldealers Provides

**Our Service:**

**Monetary Savings:**
- Postage: £0 (we pay £7-12)
- Packaging: £0 (we provide £5-7 worth)
- Insurance: £0 (included)
- **Total saved: £12-19**

**Time Savings:**
- Materials provided: save 30-60 min
- Instructions included: save 15-30 min
- Pre-paid and ready: save 15-30 min
- **Time saved: 1-2 hours**

**Peace of Mind:**
- Professional-grade materials
- Proven secure system
- Expert guidance
- Fast processing
- No upfront costs

> The free pack saves you £10-20 and several hours of time. For many customers, this convenience alone makes selling by post attractive.

## Multiple Packs and High Values

Handling larger quantities or very valuable items.

### Requesting Multiple Packs

**When You Need More Than One:**

**Reasons for Multiple Packs:**
- Large quantity of items (over 500g)
- Separating by purity (9ct, 18ct, 22ct separately)
- Multiple family members selling
- Weight exceeds one envelope capacity
- Insurance limit per pack

**How to Arrange:**
- Mention need for multiple packs when requesting
- We'll send 2, 3, or more as needed
- All free of charge
- Can arrive together or staggered
- Each fully insured separately

**Advantages:**
- Spreads insurance risk
- Easier to handle smaller packages
- Can send in stages
- Flexible timing

### Very High-Value Items

**Over £5,000:**

**Special Arrangements:**
- Contact Goldealers before sending
- Discuss total value
- We can arrange higher insurance
- Or multiple packs to split value
- Perhaps courier service for very high amounts

**Options:**
- Multiple Special Delivery parcels (£5k each)
- Enhanced insurance on single parcel
- Secure courier (for £20k+)
- In-person delivery by appointment
- Tailored to your situation

**Communication:**
- Discuss openly with us
- We'll recommend best approach
- Your security and peace of mind priority
- Flexible solutions available

[All selling options explained](/knowledge/gold/how-to-sell-scrap-gold-uk)

## Frequently Asked Questions

**Q: How does Goldealers' free insured postage pack work for selling gold?**  
A: Goldealers will send you a free Gold Pack upon request, which includes a secure, pre-addressed Special Delivery envelope. You pack your gold items following the instructions, then drop the insured envelope at the Post Office (postage is already paid by Goldealers). The package is tracked and insured, so it reaches Goldealers safely. Once we receive it (usually next day), we test and evaluate your gold, then contact you with an offer. If you accept, we pay you promptly; if not, we return your items at no cost. It's a convenient and safe way to sell your gold.

**Q: How do I request a free Gold Pack?**  
A: You can request via our website form, by phone, or by email. Simply provide your name and delivery address. We'll send a pack by first class post, typically arriving within 2-3 working days. There's no obligation - if you don't use it, that's fine.

**Q: Is there really no cost to me for the postage pack?**  
A: Correct - absolutely no cost. The postage is pre-paid by Goldealers, packaging is free, and insurance is included. You save £10-20 compared to arranging it yourself. There are no hidden fees.

**Q: What if my gold is worth more than the insurance covers?**  
A: Our standard pack covers up to £5,000. If your items are worth more, contact us first. We can provide multiple packs (each insured), arrange higher insurance on a single pack, or suggest alternatives like secure courier for very high values.

**Q: How long does the whole process take?**  
A: Typically 5-7 days from requesting pack to receiving payment. Breakdown: Pack arrives in 2-3 days, you post it (1 day transit), we evaluate and contact you same day, payment sent immediately upon acceptance (bank transfer same day or next). Very quick overall.

**Q: What if I request a pack but don't use it?**  
A: No problem at all. There's no obligation. If you change your mind, get a better offer elsewhere, or just decide not to sell, simply don't use the pack. It costs you nothing, and we won't chase you about it.

## Next Steps

Goldealers' free insured postage service makes selling gold by mail simple, safe, and cost-effective. Take advantage of this convenient option with no upfront costs or obligations.

**Useful Resources:**
- [Complete guide to postal selling](/knowledge/postal/how-to-sell-gold-by-post)
- [Safety of mailing gold](/knowledge/postal/is-it-safe-send-gold-by-mail)
- [Packaging instructions](/knowledge/postal/how-to-package-gold-silver-posting)

**Request your free Gold Pack from Goldealers today.**

---

*Published by Goldealers Ltd · https://goldealers.co.uk/knowledge/postal/goldealers-free-insured-postage*